---
title: "I have a problem with my product, who should I contact?"
id: "5399"
type: "avada_faq"
slug: "i-have-a-problem-with-my-product-who-should-i-contact"
published_at: "2025-06-02T15:32:56+00:00"
modified_at: "2025-06-02T15:32:56+00:00"
url: "https://dulas.org.uk/faq-items/i-have-a-problem-with-my-product-who-should-i-contact/"
markdown_url: "https://dulas.org.uk/faq-items/i-have-a-problem-with-my-product-who-should-i-contact.md"
excerpt: "For immediate assistance please contact our after sales team on [...]"
taxonomy_faq_category:
  - "Customer Service"
---

# FAQ

I have a problem with my product, who should I contact?

For immediate assistance please contact our after sales team on

+44 (0)1654 70 5055 for **Vaccine Cold Chain equipment** or  
 +44 (0)1243 825 511 for **Medical and Scientific equipment**.

Alternatively please email lifesciences@dulas.org.uk with your enquiry.