---
title: "FAQs"
id: "4604"
type: "page"
slug: "faqs"
published_at: "2025-04-22T08:21:02+00:00"
modified_at: "2025-12-09T15:18:13+00:00"
url: "https://dulas.org.uk/life-sciences/services-support/faqs/"
markdown_url: "https://dulas.org.uk/life-sciences/services-support/faqs.md"
excerpt: "[fusion_builder_container type=\"flex\" hundred_percent=\"yes\" hundred_percent_height=\"min\" min_height_medium=\"\" min_height_small=\"\" min_height=\"365px\" hundred_percent_height_scroll=\"no\" align_content=\"stretch\" flex_align_items=\"center\" flex_justify_content=\"flex-start\" flex_wrap_medium=\"\" flex_wrap_small=\"\" flex_wrap=\"wrap\" flex_column_spacing=\"\" hundred_percent_height_center_content=\"yes\" equal_height_columns=\"no\" container_tag=\"div\" menu_anchor=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" status=\"published\" publish_date=\"\" class=\"\" id=\"\" margin_top_medium=\"\" margin_bottom_medium=\"\" margin_top_small=\"\" margin_bottom_small=\"\" margin_top=\"\" margin_bottom=\"\" padding_top_medium=\"\" padding_right_medium=\"\" padding_bottom_medium=\"\" padding_left_medium=\"\" padding_top_small=\"\" padding_right_small=\"\" padding_bottom_small=\"\" padding_left_small=\"\" padding_top=\"80px\" padding_right=\"7%\"..."
---

FAQs[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-12-09T15:18:13+00:00# FAQs

## Your questions answered

Welcome to our Frequently Asked Questions (FAQ) page. Here, we’ve gathered answers to common queries to help you quickly find the information you need. Please take a moment to browse the questions below for details about our products, services, and processes. If you cannot find the answer you’re looking for, please do not hesitate to contact our customer support team for further assistance.

## Frequently asked questions

- [All](#)
- [Best Practice](#)
- [Consulting](#)
- [Customer Service](#)
- [Logistics & Ordering](#)
- [Partners and Distributors](#)
- [Product Information](#)

What countries do you deliver to?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:29:46+00:00#### [What countries do you deliver to?](#collapse-1-4624)

We deliver to over 80 countries worldwide including UK, Europe, Africa, Asia and South America. The logistics team at Dulas are committed to ensuring that your goods arrive on time and in perfect condition.

How long will delivery take?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:30:34+00:00#### [How long will delivery take?](#collapse-1-5396)

We maintain stock of several product lines for prompt fulfillment. Additionally, certain products are manufactured on demand to ensure the latest specifications and customisation. Please get in touch with our dedicated sales team who can provide up to date timeframes for specific products lifesciences@dulas.org.uk

Where can I find more information on your products?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:31:02+00:00#### [Where can I find more information on your products?](#collapse-1-5397)

Our website provides information on our entire product range but should you require further information or a quote please do not hesitate to get in touch with our sales team lifesciences@dulas.org.uk

Do you offer a cited delivery service?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:31:23+00:00#### [Do you offer a cited delivery service?](#collapse-1-5398)

For all UK orders, we offer a premium delivery service. Our delivery team will place your products in the desired location, unpack them, and remove all packaging. Please specify this special service when placing your order.

I have a problem with my product, who should I contact?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:32:56+00:00#### [I have a problem with my product, who should I contact?](#collapse-1-5399)

For immediate assistance please contact our after sales team on

+44 (0)1654 70 5055 for **Vaccine Cold Chain equipment** or  
 +44 (0)1243 825 511 for **Medical and Scientific equipment**.

Alternatively please email lifesciences@dulas.org.uk with your enquiry.

How do I order spare parts[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:33:36+00:00#### [How do I order spare parts](#collapse-1-5400)

We have a range of spare parts available for purchase, please contact our after sales team on +44 (0)1654 70 5055 for **Vaccine Cold Chain equipment** or +44 (0)1243 825 511 for **Medical and Scientific equipment**. Alternatively please email [lifesciences@dulas.org.uk](mailto:lifesciences@dulas.org.uk)
 with your enquiry.

Do you provide annual servicing contracts?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:33:57+00:00#### [Do you provide annual servicing contracts?](#collapse-1-5401)

For our Cooled Incubators and Dulas Connected range, we offer customised servicing agreements to meet your specific needs. Please contact our customer service team for more information on +44 (0)1243 825511.

What products do Dulas offer[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:36:26+00:00#### [What products do Dulas offer](#collapse-1-5402)

We offer a range of temperature controlled equipment for life sciences

- [Pharmacy](https://dulas.org.uk/life-sciences/medical-scientific/pharmacy-refrigerators/) and [Laboratory](https://dulas.org.uk/life-sciences/medical-scientific/laboratory-refrigerators/) Refrigerators
- [Cooled Incubators](https://dulas.org.uk/life-sciences/medical-scientific/cooled-incubators/)
- [PQS vaccine refrigerators and freezers](https://dulas.org.uk/life-sciences/vaccine-cold-chain-blood-storage/)

Each category includes a wide range of sizes and solutions to meet your requirements.

Where can I find the technical data for your products?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:36:47+00:00#### [Where can I find the technical data for your products?](#collapse-1-5403)

The specifications can be found on the product page with downloadable datasheets for your information. If you cannot find what you are looking for please email the sales team at [lifesciences@dulas.org.uk](mailto:lifesciences@dulas.org.uk)

Do your products come with a warranty?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:37:27+00:00#### [Do your products come with a warranty?](#collapse-1-5404)

Yes, our products come with various lengths and types of warranties. Further information can be found on the warranty page [here](https://dulas.org.uk/life-sciences/services-support/warranty/)

I am a distributor and would like to stock your products[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:38:33+00:00#### [I am a distributor and would like to stock your products](#collapse-1-5405)

Please visit our [Distributors page](https://dulas.org.uk/life-sciences/services-support/distributors/)
 for further information or get in touch with our team at [lifesciences@dulas.org.uk](mailto:lifesciences@dulas.org.uk)
.

I am a sales agent and would like to partner with you[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-18T15:54:00+00:00#### [I am a sales agent and would like to partner with you](#collapse-1-5406)

With fully trained and accredited partners around the world Dulas offer in-country support to deliver, install and maintain life-saving cold chain equipment. Please visit our [partner page](https://dulas.org.uk/life-sciences/services-support/partners/)
 for further information about how you could become an accredited Dulas partner for our international projects. Alternatively please get in touch with our team at [lifesciences@dulas.org.uk](mailto:lifesciences@dulas.org.uk)
 to tell us more about your organisation or project.

What is the best position for my refrigerator?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:40:12+00:00#### [What is the best position for my refrigerator?](#collapse-1-5407)

Always place your refrigerator away from heat sources like direct sunlight or radiators. Maintain a 10cm gap around and above the unit to help with air circulation, and always allow your refrigerator to stand for 24 hours too before switching on to allow the refrigerant to settle.

What is the recommended capacity for my pharmacy refrigerator?[dulas2025](https://dulas.org.uk/author/dulas2025/)
2025-06-02T15:41:09+00:00#### [What is the recommended capacity for my pharmacy refrigerator?](#collapse-1-5408)

It’s recommended to stock your refrigerator at no more than 75% capacity. Overstocking can hamper good air circulation around the fridge. Additionally, never allow product to come into contact with the back or sides of the unit as this could cause freezing.

Download our full Best Practice guide [here](https://dulas.org.uk/downloads/medical-scientific/Pharmacy-Fridge-Best-Practice-Guide-Digital.pdf)

Question[dulas2025](https://dulas.org.uk/author/dulas2025/)
2026-02-20T10:06:03+00:00#### [Question](#collapse-1-5903)

Answer

Need more information?

Get in touch with our dedicated sales team today.

[Make an enquiry](https://dulas.org.uk/contact/)