Aftercare
Expert support for your Dulas Life Sciences equipment
Your Dulas Life Sciences refrigerator or cooled incubator plays a vital role in protecting high-value contents. That’s why we’re committed to keeping your equipment performing at its best – every day.
Our expert support team is here to help with any query, offering a full range of service and repair options, whether your unit is in or out of warranty.
Aftercare for your Medical & Scientific products
We provide a range of services for all our pharmacy, laboratory and incubators regardless of age.
Installation Qualification and Operational Qualification. Our engineers will ensure that the unit has been installed according to the design intent and operates in accordance with specification. This includes but not limited to the correct positioning and environment, appropriate power supply, confirmation of the temperature range parameters, functionality and operator training.
It is recommended to have your unit serviced every year to ensure it is operating at optimum performance. Our service package includes a check of all electrical connections, internal temperature check, compressor clean, internal fan check and much more. Our temperature measurement equipment is UKAS calibrated annually.
We can calibrate your unit and ensure it is displaying the most accurate temperature using our UKAS calibrated temperature measurement equipment.
We offer over the phone technical advice if you are experiencing any difficulties. Our helpful Technical Advisors are on hand to support your needs on 01243 825511. Alternatively, contact us online to outline your query.
Through our global network of in-country partners, we provide comprehensive support for our solar direct drive and mains-powered refrigerators. This includes delivery, installation, and end-user training all designed to guarantee your refrigerator’s long life and optimal aftercare.
For optimal performance and extended lifespan of your refrigerator, regular maintenance is highly recommended. The product manual provides detailed guides for monthly and weekly tasks that end-users can perform. Furthermore, our global partners are equipped to provide annual servicing and spare parts support whenever required.
We offer end-user training for health centre staff, covering the essential care of your refrigerator and solar system. This training includes instructions on regular maintenance tasks to ensure optimal performance and longevity for many years to come. For more details, please refer to our Best Practice Guide below.
We offer over the phone technical advice if you are experiencing any difficulties. Our helpful Technical Advisors are on hand to support your needs. Alternatively, contact us online to outline your query.
