FAQs
Your questions answered
Welcome to our Frequently Asked Questions (FAQ) page. Here, we’ve gathered answers to common queries to help you quickly find the information you need. Please take a moment to browse the questions below for details about our products, services, and processes. If you cannot find the answer you’re looking for, please do not hesitate to contact our customer support team for further assistance.
Frequently asked questions
We deliver to over 80 countries worldwide including UK, Europe, Africa, Asia and South America. The logistics team at Dulas are committed to ensuring that your goods arrive on time and in perfect condition.
We maintain stock of several product lines for prompt fulfillment. Additionally, certain products are manufactured on demand to ensure the latest specifications and customisation. Please get in touch with our dedicated sales team who can provide up to date timeframes for specific products lifesciences@dulas.org.uk
Our website provides information on our entire product range but should you require further information or a quote please do not hesitate to get in touch with our sales team lifesciences@dulas.org.uk
For all UK orders, we offer a premium delivery service. Our delivery team will place your products in the desired location, unpack them, and remove all packaging. Please specify this special service when placing your order.
For immediate assistance please contact our after sales team on
+44 (0)1654 70 5055 for Vaccine Cold Chain equipment or
+44 (0)1243 825 511 for Medical and Scientific equipment.
Alternatively please email lifesciences@dulas.org.uk with your enquiry.
We have a range of spare parts available for purchase, please contact our after sales team on +44 (0)1654 70 5055 for Vaccine Cold Chain equipment or +44 (0)1243 825 511 for Medical and Scientific equipment. Alternatively please email lifesciences@dulas.org.uk with your enquiry.
For our Cooled Incubators and Dulas Connected range, we offer customised servicing agreements to meet your specific needs. Please contact our customer service team for more information on +44 (0)1243 825511.
We offer a range of temperature controlled equipment for life sciences
- Pharmacy and Laboratory Refrigerators
- Cooled Incubators
- PQS vaccine refrigerators and freezers
Each category includes a wide range of sizes and solutions to meet your requirements.
The specifications can be found on the product page with downloadable datasheets for your information. If you cannot find what you are looking for please email the sales team at lifesciences@dulas.org.uk
Yes, our products come with various lengths and types of warranties. Further information can be found on the warranty page here
Please visit our Distributors page for further information or get in touch with our team at lifesciences@dulas.org.uk.
With fully trained and accredited partners around the world Dulas offer in-country support to deliver, install and maintain life-saving cold chain equipment. Please visit our partner page for further information about how you could become an accredited Dulas partner for our international projects. Alternatively please get in touch with our team at lifesciences@dulas.org.uk to tell us more about your organisation or project.
Always place your refrigerator away from heat sources like direct sunlight or radiators. Maintain a 10cm gap around and above the unit to help with air circulation, and always allow your refrigerator to stand for 24 hours too before switching on to allow the refrigerant to settle.
It’s recommended to stock your refrigerator at no more than 75% capacity. Overstocking can hamper good air circulation around the fridge. Additionally, never allow product to come into contact with the back or sides of the unit as this could cause freezing.
Download our full Best Practice guide here
