Service packages
Cover that cares
Discover reliable, tailored support with our service packages for our cooled incubators, pharmacy, and laboratory refrigerators. Designed to maintain consistent performance and protect critical temperature-controlled environments, our Essential Care, Enhanced Care, and Complete Care packages provide flexible levels of coverage to meet your operational requirements. From routine maintenance and compliance support to priority response and fully comprehensive servicing, each option helps reduce downtime, extend equipment lifespan, and ensure dependable operation. Whether you need core support or an all-inclusive service solution, our packages deliver professional, dependable care at every level.
Every product we manufacture in our UK facility is fully tested and calibrated prior to dispatch, giving you confidence in its performance from day one. Regular preventative maintenance helps ensure it continues to perform at its best throughout its lifecycle.
Comprehensive annual service includes, but not limited to:
• Visual & Physical Inspection including
– Door seals / gaskets
– Hinges and alignment
– Refrigerant leak check
• Functional Checks
– Cooling system
– Control panel
– Fans
• Temperature & Calibration
• Alarm System Checks
• Safety Checks
• Maintenance Actions
With all our aftersales services, you’ll have full access to our online platform, giving you:
- Complete transparency on costs and scope of work
- Simple, hassle-free communication
- Real-time visibility of progress
- A smoother, more convenient experience from start to finish
